Returns & Exchanges

Our Policy

We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of its purchased date.  Items must be in new, unworn, unwashed, and re-saleable condition.  Clothing items must have tags attached to be returnable or exchangeable.  We do not refund original shipping costs on returns or exchanges and normal shipping fees will be charged on the shipment of the exchanged item.

Returns

For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Include a copy of the packing slip with a note of the reason for return. Please write your daytime phone number on the packing slip, this will speed processing of your product in the event we need to contact you. Send your package using a traceable delivery service of your choice. We are not responsible for loss or damage during shipment,  Returns take 2 to 3 business days to process, you will be notified of your return via e-mail. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.  Please note that shipping charges will not be refunded for returned merchandise.
 

We ask that you do not return merchandise which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective please email us at orders@chromeaxe.com.

Exchanges

Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer support at sales@chromeaxe.com so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.

 

Send your return or exchange to:

Chrome Axe
Attn: RETURNS
PO Box 3223
Forney, TX 75126